FAQ's

What do we do?

We are a picture framing business. All our framing is produced by Everton Forbes, our very own Master Framer.

We also sell prints and artwork on our online store and in the shop. 

What is “Design Framer”?

Our Design Framer allows you to upload your own prints and design your own frames online. 

You can then view the finished product on our virtual wall. We recommend exploring our Design Framer before you buy, so you can be sure to get the perfect frame for you. 

What is your order turnaround time?

Single orders are turned around from 21 days after the order.

How much do you charge for shipping?

Shipping costs vary, we will provide you a quote for this when you order your frame.

What are your shipping methods?

Frames and Pictures are shipped by courier.

Do you accept returns?

Each Frame is made to order and can only returned if damaged in transit.

 Returns should be sent to:

 

If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again. 

What do I do if the product is faulty?

Whilst rare, this can happen. Simply email us or send a message on live chat with a photo and description of the fault, we will then arrange a replacement or refund.