FAQ's

We are Galley and Framing Business

We are a  picture framing business and all our framing to produced by Everton Forbes our very own Master Farmer.

We also sell prints and artwork on our online store and in the shop. 

Design Framer 

Our Design Framer allows you  upload your own prints and design your own frames online. 

You can view your frames on our virtual wall to see what they look like 

View your frames and artwork before you buy

 

What is your order turnaround time?

We will aim to turn around order single orders frim 21 days after the order.

How much do you charge for shipping?

Shipping costs vary and we will provide  you a quote for this when you order your frame.

Shipping methods

Frames and Pictures are shipped by courier

 

What are the care instructions for your products?

 

RETURNS

Do you accept returns or exchanges?

Each Frame is made to order and can only returned if damaged in transit

 Returns should be sent to 

FORBES FRAMING
1 a Totterdown Street
Tooting, London
SW17 8TB

 

If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again. 

 

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund.